Shipping policy

Shipping Policy

Found Again currently ships within Australia.

Processing time

Orders are generally processed and dispatched within 1–2 business days after payment has been received.

Shipping options

We offer the following shipping options at checkout:

Standard shipping: $11 AUD
Estimated delivery: 3–5 business days.

Express shipping: $15 AUD
Estimated delivery: 1–2 business days.

Free standard shipping: Available on orders of $100 AUD or more.

Delivery times

Delivery times are estimates provided by the shipping service and may vary depending on the destination, carrier delays, public holidays, weather or other circumstances outside our control.

Delivery address

Please ensure your delivery address is correct when placing your order. Found Again is not responsible for delays or additional costs resulting from an incorrect or incomplete address supplied by the customer.

Lost or damaged parcels

If your parcel does not arrive within a reasonable period or arrives damaged, please contact Found Again at foundagainaus@gmail.com with your order number and details of the issue so we can assist.

International shipping

International shipping is not currently available.

Contact

For shipping enquiries, please contact:

Found Again
foundagainaus@gmail.com