Return and Refund Policy

Change-of-mind returns

Found Again does not accept returns or exchanges for change of mind, including where an item does not fit, is no longer wanted, or the customer has simply changed their mind.

Please carefully check the item description, measurements, size and condition information before purchasing. We make every effort to provide accurate descriptions and photographs of each item.

Faulty, damaged or incorrectly described items

Your rights under the Australian Consumer Law are not affected by this policy.

If an item is faulty, damaged, not of acceptable quality, or does not match its description, please contact us as soon as possible at foundagainaus@gmail.com with your order number and details of the issue.

We will assess the issue and, where required under the Australian Consumer Law, provide the appropriate remedy, which may include a repair, replacement or refund.

Items with disclosed faults

Any known faults, imperfections or signs of wear will be clearly described in the individual product listing. Customers should review these details before purchasing. The disclosure of a fault does not exclude any rights or remedies available under the Australian Consumer Law.

Contact

For any return or refund enquiry, please contact:

Found Again
Email: foundagainaus@gmail.com