Privacy Policy

Found Again
Website: www.foundagain.com.au
Last updated: 8 November 2026

1. Introduction

At Found Again, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share your information when you visit our website, purchase our products or contact us.

Found Again is an Australian-owned online clothing store powered by Shopify.

2. Information We Collect

When you browse or shop with Found Again, we may collect:

• Your name, email address and telephone number.

• Your billing and delivery addresses.

• Order details, purchases and transaction history.

• Payment and transaction information processed through our payment providers.

• Information you provide when contacting us.

• Website usage information, including device details, IP addresses and cookies.

We only collect information that is reasonably necessary to operate our store, provide our services and meet applicable legal requirements.

3. How We Use Your Information

We use your information to:

• Process and fulfil your orders.

• Arrange shipping and delivery.

• Send order confirmations and delivery updates.

• Respond to enquiries and provide customer support.

• Manage returns, refunds and other customer requests.

• Maintain website security and prevent fraud.

• Improve our website and shopping experience.

• Meet our legal and regulatory obligations.

We may also send promotional emails, special offers or new-arrival updates where you have chosen to receive marketing communications or where otherwise permitted by law.

You can unsubscribe from marketing emails at any time.

4. Payments and Security

Found Again uses Shopify and supported third-party payment providers to process purchases securely.

Payment information is handled by the relevant payment providers according to their security and privacy practices.

We take reasonable steps to protect customer information against unauthorised access, misuse, loss and disclosure.

However, no online system can guarantee complete security.

5. Sharing Your Information

We do not sell customer contact lists.

We may share necessary personal information with trusted service providers, including:

• Shopify, our online store platform.

• Payment processing providers.

• Australia Post and other delivery providers.

• Website hosting, analytics and technology providers.

• Marketing and advertising service providers, where applicable.

Information may also be disclosed when required by law.

Shopify and certain service providers may process information overseas and may use information for advertising or other purposes as described in their own privacy policies.

6. Cookies and Website Analytics

Our website uses cookies and similar technologies to support shopping cart functions, improve website performance, understand visitor activity and, where applicable, provide relevant advertising.

You can manage cookies through your browser settings and any privacy controls available on our website.

Disabling certain cookies may affect website functionality.

7. Your Privacy Rights

Depending on applicable privacy laws, you may have the right to:

• Request access to personal information held about you.

• Request correction of inaccurate information.

• Request deletion of information where legally applicable.

• Withdraw marketing consent.

• Exercise applicable privacy and advertising opt-out rights.

Some information may need to be retained for legal, accounting, fraud prevention or transaction purposes.

To make a privacy request, please contact us using the email address below.

8. Data Storage and Retention

We retain personal information for as long as reasonably necessary to fulfil orders, provide customer support, maintain business records and comply with legal obligations.

Customer information may be stored or processed by Shopify and other authorised service providers in Australia or overseas.

9. Children's Privacy

Found Again does not knowingly collect personal information from children in circumstances where parental or guardian consent is legally required.

If you believe a child has provided personal information inappropriately, please contact us.

10. Third-Party Websites

Our website may contain links to external websites.

Found Again is not responsible for the privacy practices or content of websites operated by third parties.

We encourage customers to review the privacy policies of those websites.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes to our business operations, website services or legal requirements.

Any updates will be published on this page with a revised date.

12. Contact Us

For questions, privacy requests or concerns about how your personal information is handled, please contact:

Found Again
Email: foundagainaus@gmail.com
Website: www.foundagain.com.au

We will review privacy enquiries and respond within a reasonable timeframe, in accordance with applicable law.